E-Mail and Chat Support to Experts
In the success of any business, irrespective of its size, effective customer support plays a crucial role. Satisfied customers contribute positively by sharing commendations about your products and company, influencing more individuals to make purchases. Nevertheless, establishing an in-house email and chat support system can be a costly undertaking, involving the recruitment of a full-time resource and the purchase of office equipment to initiate support operations. A more intelligent approach to provide efficient email and chat support is to engage a virtual assistant for this purpose.
Tasks our virtual e-mail & chat support assistants can complete
Our virtual email and chat support assistants are proficient in completing a variety of tasks, including:
- Responding to Queries Within Stipulated Timelines
- Updating Knowledge Base for New and Potential Queries
- Resolving Escalated Cases
- Directing Queries to the Appropriate Department for Resolution
- Providing Customer Support for Your eCommerce Store
- Registering New Customers
- Recording Complaints
- Responding to Inbound Emails
- Web Chat and Web Call-Back Services
- Complaint Analysis
Additionally, your virtual email and chat support assistant can handle any other email and chat support task you may have in mind, offering personalized support to meet your specific business needs.
Benefits of hiring virtual email & chat support
By outsourcing email and chat support to a virtual assistant, you can redirect your focus towards core business activities. Here are some key benefits of hiring a virtual email and chat support assistant:
- Cost Savings: Save up to 60% in operating costs by outsourcing email and chat support to a virtual assistant.
- 24/7 Customer Support: Hiring a virtual email and chat support assistant from a different time zone enables you to offer 24/7 customer support at a lower cost.
- Leave and Benefit Savings:Virtual email and chat support assistants don't require casual leave, sick leave, or other employment benefits. No work means no payment.
- Scalability: Virtual email and chat support assistants provide a secure and efficient way to scale up your customer support operation.
Why should you hire us?
Explore our subscription packages for virtual email and chat support, tailored for your success:
- Experienced Virtual Email & Chat Support Assistants: Benefit from the expertise of our virtual support assistants who have diverse industry experience.
- Flexible Subscription Plans with Low Hourly Rates:Choose from our adaptable subscription plans featuring competitive hourly rates, providing flexibility based on your unique business needs.
- No Contractual Obligation:Enjoy the freedom to hire a support assistant as per your specific requirements without being tied down by contractual obligations.
- 100% Confidentiality: Trust in our commitment to maintaining the confidentiality of your business information and customer interactions.
- Money-Back Guarantee: Your satisfaction is our priority. If you find our services unsatisfactory, we offer a money-back guarantee.
- Dedicated Customer Success Manager:Enhance productivity with the support of a dedicated customer success manager, ensuring seamless communication and optimal efficiency.